Counseling Services

WHAT TO DO WHEN YOU ARE CONCERNED ABOUT A STUDENT: A REFERRAL GUIDE FOR STAFF AND FACULTY (and other concerned individuals)

You may call the counseling office (ext 3441) for a consultation to discuss your concerns about a student. Reasons for calling the counseling center for consultation or making a counseling referral include the following:

· Abrupt/radical changes in behavior
· Isolation from others
· Poor attendance in classes
· Sudden outbursts of anger
· Attention/memory difficulties
· Alcohol/drug abuse
· Inappropriate crying
· Chronic fatigue/low energy
· Irritability
· Restlessness
· Low-self-esteem

A student may also be referred to the Counseling Center with various issues such as the following:

· Stress management
· Relationship and communication skills
· Self-esteem building
· Anger management
· Study skills
· Time management

The campus counselor will aid you in determining the most helpful approach in dealing with your concerns about the student. Generally, counseling is most beneficial when the student makes the initial move to seek help. Your role may include personally expressing your concern and encouraging the student to contact the counseling office. If the student is not open to receiving help, the counselor will explore options to ensure that the student's need are appropriately addressed.

Follow-up Procedures:

You will understandably be interested in the progress of the student you have referred. Because of ethical guidelines concerning confidentiality, a student's appointment cannot be confirmed and their progress cannot be discussed. You may, however, ask the student personally how they are doing, and if they have sought out help.

In some cases the student may find it in their best interest for information to be shared with a faculty, staff, family member, or significant other. This is done by the student's own written authorization with clear explanation or the purpose and content of any disclosure. The only exception would be in the case of imminent danger to the student or to others.


Good online resource for helping troubled students:
www.acu.edu/campusoffices/cou_med/counseling/help/others.html